We’re Here to Help
Tell Us What You Need Help With
Whether you have a question before ordering or need
assistance with an existing order, our customer support
team is here to help. Choose the area that best matches
your enquiry, then send us the details using the contact
form below.
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Contacting us about an existing order? Please include
your order number and the email address used when
placing the order. This helps us identify your order
more quickly.
Order Assistance
Have a question about an existing order, its status,
an order detail, or another order-related concern?
Send us the relevant information so our team can
assist you.
Shipping & Delivery
Need information about shipping, delivery, or an order
that’s already on its way? Contact our support team
with your order details and question.
Products & Collections
Have a question about a cigar, brand, collection, or
information displayed on our website? Tell us which
product you’re viewing and what you’d like to know.
Returns & Customer Care
For return-related questions or another concern about
your shopping experience, send our team the details
so we can review your enquiry and provide assistance.
