Shipping Policy
Learn how we process orders, estimated delivery times, shipping options, tracking information, and everything you need to know before your order arrives.
Reliable Delivery You Can Count On
At Authentic Cigars Online, every order is carefully prepared to ensure your premium cigars arrive in excellent condition. Our team carefully inspects, securely packages, and dispatches each shipment using trusted courier services that prioritize reliability and product protection.
We strive to process every order promptly while providing customers with clear tracking information and regular shipping updates. Delivery times may vary depending on destination, carrier schedules, customs procedures, and seasonal demand.
Secure Packaging
Orders are professionally packed to help protect cigars during transportation and preserve product quality throughout delivery.
Trusted Carriers
We partner with reputable shipping providers to deliver dependable service and accurate parcel tracking whenever available.
Order Tracking
Tracking details are sent once your order has been dispatched, allowing you to monitor delivery progress online.
Worldwide Service
Shipping availability varies by destination. Local regulations and customs requirements may affect delivery options.
From Checkout to Your Doorstep
Every order follows a careful process to ensure your premium cigars are inspected, securely packaged, and dispatched as quickly as possible.
Order Received
Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.
Processing
Our fulfillment team verifies your order, prepares your products, and carefully inspects every item before packaging.
Dispatch
After processing is complete, your order is securely packaged and handed over to one of our trusted shipping partners.
Delivery
You will receive tracking information where available, allowing you to monitor your shipment until it reaches its destination.
Typical Processing Time
Most orders are prepared for shipment within 1–3 business days. During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. Customers will be notified of any significant delays whenever possible.
Shipping Methods & Estimated Delivery Times
Estimated delivery times begin once your order has been processed and dispatched. Actual delivery may vary depending on destination, customs clearance, weather conditions, and carrier operations.
| Shipping Method | Estimated Delivery | Tracking | Availability |
|---|---|---|---|
| Standard Shipping | 5–10 Business Days | Available | Selected Regions |
| Express Shipping | 2–5 Business Days | Available | Selected Regions |
| International Standard | 7–15 Business Days | Available | Worldwide (where permitted) |
| International Express | 3–7 Business Days | Available | Eligible Destinations |
Important Information
Delivery estimates are provided as general guidelines and are not guaranteed. Customs inspections, import regulations, public holidays, severe weather, and courier delays may affect transit times. Customers are encouraged to monitor their tracking information after dispatch for the most up-to-date delivery status.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery destination, the selected shipping method, and the size of your order. The final shipping cost will always be displayed before payment is completed.
Transparent Pricing
There are no hidden shipping fees. Customers can review all applicable delivery charges during checkout before confirming their purchase.
International Orders
International shipping rates vary depending on destination and courier availability. Import duties, customs fees, and local taxes are the responsibility of the recipient unless otherwise stated.
Promotional Shipping
From time to time, Authentic Cigars Online may offer promotional shipping discounts or free shipping campaigns. Any qualifying offers will be clearly displayed on the website during the promotional period.
Additional Charges
Remote area surcharges, customs duties, import taxes, brokerage fees, or other government-imposed charges are not included in standard shipping rates unless explicitly stated. Customers are responsible for complying with local import regulations and paying any applicable fees required for delivery.
Track Your Shipment
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information whenever it is available from the selected courier. This allows you to monitor your shipment from dispatch to final delivery.
Tracking information is generally activated shortly after the parcel is collected by the shipping carrier. Depending on the courier, it may take several hours before tracking updates become visible.
- ➜ Receive your shipping confirmation email after your order has been dispatched.
- ➜ Use the provided tracking number on the courier’s official website.
- ➜ Monitor delivery progress, estimated arrival dates, and delivery status updates.
- ➜ Contact our customer support team if your tracking information has not updated after a reasonable period.
Need Help Tracking?
If you experience any issues locating your shipment or have questions regarding your delivery status, our customer support team is available to assist you. Please have your order number available when contacting us for faster assistance.
Delivery Delays & Unexpected Circumstances
While we work closely with trusted shipping partners to ensure timely deliveries, certain situations may occasionally delay the arrival of your order. These circumstances are often beyond our direct control.
If a delay occurs, our customer support team will do everything possible to provide updated information and assist you until your shipment has been successfully delivered.
- ➜ Severe weather conditions affecting transportation routes.
- ➜ Customs inspections or additional documentation required for international shipments.
- ➜ National holidays or peak seasonal shipping periods.
- ➜ Courier operational delays or transportation disruptions.
- ➜ Incorrect or incomplete shipping addresses provided during checkout.
We’re Here to Help
If your package has not arrived within the estimated delivery window, please contact our customer support team with your order number and tracking information. We will work directly with the shipping carrier to investigate the shipment and provide timely updates until the issue has been resolved.
Restricted Shipping Destinations
Authentic Cigars Online complies with all applicable shipping regulations. Due to local laws, customs requirements, and carrier restrictions, we may be unable to deliver certain products to specific countries, states, or regions.
International Regulations
Some countries restrict or prohibit the importation of premium cigars and tobacco products. Orders placed for restricted destinations may be cancelled before shipment, and customers will be notified promptly.
Local Laws
Customers are responsible for ensuring that the products ordered may legally be imported into their destination. We cannot accept responsibility for orders refused due to local regulations or customs policies.
Carrier Limitations
Certain courier services may temporarily suspend deliveries to specific regions because of weather events, political situations, transportation disruptions, or other operational circumstances.
Need Assistance?
If you’re unsure whether we currently ship to your location, please contact our customer support team before placing your order. We’ll gladly confirm shipping availability and recommend the best delivery option.
Before You Place Your Order
We recommend verifying your local import regulations before completing your purchase. Authentic Cigars Online reserves the right to decline or cancel orders that cannot be legally shipped to the destination provided. If an order cannot be fulfilled, any eligible payment will be refunded in accordance with our Refund Policy.
Shipping Policy FAQs
Find answers to the most common questions about processing, shipping, tracking, delivery, and international orders.